Managed IT Services
Ad Hoc IT Support
- Professional IT support without a monthly contract commitment
- Provided by a Microsoft certified partner with over 20 years’ experience
- Serving clients located throughout London and Essex
- 2021 Best Business Awards winner for “Best Customer Focus” category.
If you are looking for a professional IT support service without the contract, then look no further!
Our Pay As You Go IT support service is perfect for businesses that have minimal day-to-day technical support requirements, or require on-demand professional support on a budget.
What is Ad Hoc IT Support?
Ad-hoc IT Support is a pay as you go technical support service that is charged in 15-minute increments at a set hourly rate. All new and existing IT support requests are tracked in our customer helpdesk system, including the time spent on each support request.
How do we charge for the service?
All Ad-hoc IT support clients are invoiced once a month for any “Time and materials” charges. At the end of every month, you will receive an invoice that contains a breakdown of your support requests, including a ticket reference number and the time spent on each ticket.
There is no service retainer charge, just a one-time fee for your initial client on-boarding site visit that is completed when you first sign up for Ad-hoc IT support.
Do we provide support for remote workers?
Absolutely! We provide day-to-day telephone and remote technical support to businesses with staff that work between the office, home and any other remote locations they choose to work from!
We’ve also helped many clients to successfully make the transition from a traditional office workplace to a hybrid workplace model, assisting with the supply, implementation and ongoing support of Cloud Computing services, Cyber security solutions and mobile technologies.
We provide an award winning customer service experience!
In 2021, Ohso Technical won the Best Business Awards category for “Best Customer Focus”. This is the very first time that we’ve won this award and we’re incredibly proud of our Ohso amazing team that made it possible!
The judges quote:
“Congratulations to Ohso Technical for being oh so amazing when it comes to customer focus. It has built its service proposition around the needs of its clients and goes out of its way to maintain top quality service levels. The longer hours of 7am to 7pm during the working week, means that Oh So Technical is always there for customers. The range of extras, such as the free initial IT audit and annual IT strategy review, are exceptional and a great way of improving customer loyalty.”
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GAS Production.Chris, David and their team have been nothing other than amazing. Always willing to go the extra mile to make sure everything is in place ready to go even with very little notice! I would highly recommend them.
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Aysha VajaFantastic service. The team are super friendly and efficient. We’ve built a fantasist relationship with the them in such short space of time. Couldn’t be any happier with our choice of IT support.
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Julie RobinsonI am greatly appreciative of the fact that if my IT issue needs further technical assistance a member of the OhSo Technical team will arrive at my office within the hour of my issue being reported. Amazing support and very friendly at all times.
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Paul Rubin.You couldn’t find a better IT company than Ohso, they are extremely knowledgeable, helpful, friendly and patient.
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Tom ShipperleeAmazing IT help from this company. They could fix what two previous IT experts told us was not possible to do. Great at always getting back to me, efficient, helpful and all round a great IT company. Will definitely call on them again if needed
We’re partnered and certified by many of the industry’s leading brands
