Fast and effective managed IT support services for Essex business.

ONE partner for ALL of your IT services requirements. 

  • Telephone and remote IT support from 7:00am to 6:30pm, for office-based staff, remote workers and hybrid workforces.
  • Scheduled and break/fix onsite support for your main business locations, whenever you need it.
  • Cyber security and cloud computing services and solutions – supplied and maintained by our in-house team.
  • Day-to-day systems maintenance, updates and patching of ALL your IT systems and devices (on-premise and remote).
  • 24/7 IT systems monitoring, which allows us to fix issues before you know about them.
  • A team of IT consultants and project managers, keeping your IT one step ahead of the competition.

This video explains how we will add value to your business by keeping your IT systems agile, secure and reliable.

 

Award Winning Customer Service.

Ohso Technical is the 2021 Best Business Award Winner for Best Customer Focus.

This award was achieved by building our entire service proposition around the needs of our clients, including extended standard operating hours, a free initial IT infrastructure audit and our annual IT strategy review.

ALL of these services are included in our fully managed IT Support packages which are exceptional value for money!

What makes us a leading provider of IT Support in Essex?

  1. We are a highly accredited Microsoft Certified partner with over 20 years’ experience.   
  2. We provide INSTANT technical support for office-based staff, remote workers and for businesses that embrace hybrid working. 
  3. We have an office in Chelmsford, with a helpdesk team based close to the M11 and staff located across Essex.
  4. We provide a FULLY managed service, including technical support, cloud services and cyber security solutions. 
  5. We also provide a Free IT infrastructure audit and IT roadmap that is included with our fully managed service.
Managed IT Support - hybrid workplace services

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We’re a local Company that’s highly experienced and accredited.

IT support Essex. Service FAQ.

Below is a small sample of questions that we get asked about our about our IT Support services in Essex. If you have any further questions, then call  01245 251 500 and speak to a friendly member of our team today!

 

All support calls are answered within 3-rings by a friendly and helpful member of our help desk team that work at our Chelmsford and London offices. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.

We will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.

We provide telephone and remote IT support for businesses with staff that work between the office, home and other remote locations, such as the home or the coffee shop!

Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!

Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.

In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!

Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve more challenging and complex IT issues.

In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible.  In addition:

  • You will be provided with a new ticket number
  • You can check the status of your open issue through our online customer help desk portal
  • A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically

Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.

YES. Administrative changes are included with our fully managed IT support service.

Examples of administrative changes include:

  • Creating new user accounts
  • Creating new email addresses
  • Permission and privilege changes
  • Firewall rules and configuration changes
  • User account password resets

We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.

  • For Business-critical issues – We will endeavor to have an engineer onsite within the hour
  • For non-business critical issues – We will endeavor to have an engineer onsite within the same day

We supply, configure and support the Microsoft 365 Business suite of apps and services. We also specialise in the implementation of Microsoft Teams, a suite of collaboration apps that allow our clients to seamlessly work together between the office, the home, or any other locations. Microsoft Teams includes Video messaging and conferencing, IP telephony and instant messaging.

Lastly, we also supply a full range of other Cloud services, including Microsoft Azure,  Amazon Web Services (AWS), data backup/archiving, Adobe Creative Cloud and more!

Our in-house experts provide and maintain an advanced range of Cyber Security solutions that will ensure your technology remains safe and secure, no matter where your staff are working. these include Advanced email security, Anti-virus and Malware protection, Firewall appliance management , Cyber Essentials certifications, staff cyber awareness training and Security auditing and testing.

We will be more than happy to provide you with references from our London and Essex based clients  upon request!

Contact us for no-obligation IT support prices in Essex today.

We’re happy to have a lengthy chat about your IT requirements, or we’re just as happy to provide you with a quick quote for IT Support. Just complete the form below and we’ll get in touch. 

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FAST Effective and reliable IT Support services for Businesses across Essex, including.

Aveley, Basildon, Billericay, Braintree, Brentwood, Brightlingsea, Burnham-on-Crouch, Canvey Island, Chelmsford, Chigwell, Chipping Ongar, Clacton-on-Sea, Coggeshall, Colchester, Epping, Frinton-on-Sea, Grays, Great Dunmow, Hadleigh, Halstead, Harlow, Harwich, Leigh-on-Sea, Loughton, Maldon, Manningtree, Prittlewell, Rayleigh, Rochford, Saffron Walden, Shoeburyness, South Woodham Ferrers, Southend-on-Sea, Southminster, Stanford-le-Hope, Thaxted, Tilbury, Waltham Abbey, Walton-on-the-Naze, West Mersea, West Thurrock, Witham, Wivenhoe.