2023 Best Business Awards Winner for Best Small to Medium Sized Business.
Managed IT Support Essex
- INSTANT Telephone and Remote Support for your staff from 7:00am to 6:30pm.
- A highly experienced team of IT engineers, consultants and project managers.
- Located close to the M11 – providing Lightning-fast onsite support across Essex.
- Cyber security solutions and cloud services specialists.
Get in touch for IT Support prices in Essex.
Award Winning Customer Service.
Ohso Technical is the 2023 Best Business Award Winner for Best Small to Medium Sized Business.
Commenting on Ohso Technical Ltd, the winner in the Best Small to Medium-sized Business category, the chairman of the judges said:
“Well done to Ohso Technical for supporting small and medium-sized enterprises with expert IT outsourcing services enabling them focus on running their business. To keep its clients up and running, Ohso Technical is open for extended hours and it offers each client their own customer success manager. Thanks to its brilliant service, Ohso Technical has seen incredible client growth since its inception in 2018 and now supports over 150 businesses.
What makes us a leading provider of IT Support in Essex?
- We are a highly accredited Microsoft Certified partner with over 20 years’ experience.
- We provide INSTANT technical support for office-based staff, remote workers and for businesses that embrace hybrid working.
- We have an office in Chelmsford, with a helpdesk team based close to the M11 and staff located across Essex.
- We provide a FULLY managed service, including technical support, cloud services and cyber security solutions.
- We also provide a Free IT infrastructure audit and IT roadmap that is included with our fully managed service.
We’re a local Company that’s highly experienced and accredited.
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GAS Production.Chris, David and their team have been nothing other than amazing. Always willing to go the extra mile to make sure everything is in place ready to go even with very little notice! I would highly recommend them.
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Aysha VajaFantastic service. The team are super friendly and efficient. We’ve built a fantasist relationship with the them in such short space of time. Couldn’t be any happier with our choice of IT support.
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Julie RobinsonI am greatly appreciative of the fact that if my IT issue needs further technical assistance a member of the OhSo Technical team will arrive at my office within the hour of my issue being reported. Amazing support and very friendly at all times.
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Paul Rubin.You couldn’t find a better IT company than Ohso, they are extremely knowledgeable, helpful, friendly and patient.
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Tom ShipperleeAmazing IT help from this company. They could fix what two previous IT experts told us was not possible to do. Great at always getting back to me, efficient, helpful and all round a great IT company. Will definitely call on them again if needed
IT support Essex. Service FAQ.
Below is a small sample of questions that we get asked about our about our IT Support services in Essex. If you have any further questions, then call 01245 251 500 and speak to a friendly member of our team today!
All support calls are answered within 3-rings by a friendly and helpful member of our help desk team that work at our Chelmsford and London offices. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.
We will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.
We provide telephone and remote IT support for businesses with staff that work between the office, home and other remote locations, such as the home or the coffee shop!
Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!
Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.
In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!
Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve more challenging and complex IT issues.
In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible. In addition:
- You will be provided with a new ticket number
- You can check the status of your open issue through our online customer help desk portal
- A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically
Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.
YES. Administrative changes are included with our fully managed IT support service.
Examples of administrative changes include:
- Creating new user accounts
- Creating new email addresses
- Permission and privilege changes
- Firewall rules and configuration changes
- User account password resets
We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.
- For Business-critical issues – We will endeavor to have an engineer onsite within the hour
- For non-business critical issues – We will endeavor to have an engineer onsite within the same day
We supply, configure and support the Microsoft 365 Business suite of apps and services. We also specialise in the implementation of Microsoft Teams, a suite of collaboration apps that allow our clients to seamlessly work together between the office, the home, or any other locations. Microsoft Teams includes Video messaging and conferencing, IP telephony and instant messaging.
Lastly, we also supply a full range of other Cloud services, including Microsoft Azure, Amazon Web Services (AWS), data backup/archiving, Adobe Creative Cloud and more!
Our in-house experts provide and maintain an advanced range of Cyber Security solutions that will ensure your technology remains safe and secure, no matter where your staff are working. these include Advanced email security, Anti-virus and Malware protection, Firewall appliance management , Cyber Essentials certifications, staff cyber awareness training and Security auditing and testing.
We will be more than happy to provide you with references from our London and Essex based clients upon request!
