With over 20 years’ experience, we’ve evolved our award winning IT support services to serve the modern workplace, making sure that your IT is always agile, reliable and highly secure. 

Watch our short presentation video to find out more about us and our services.

Here’s a breakdown of our Fully Managed IT Support in London and Essex.

Award winning day-to-day IT support.

On-demand technical support for your office-based staff, remote workers and hybrid workforces, plus proactive daily maintenance and monitoring services.  

  • INSTANT telephone and remote support for ALL of your staff from 7:00am to 6:30pm, no matter where they are working from
  • FAST & EFFECTIVE Scheduled and reactive onsite support for your main locations, when required
  • ADVANCED industry leading helpdesk app to log new issues and track existing requests (or you can just call us!)
  • PROACTIVE out of hours maintenance, updates and patching of ALL your office-based and remote devices
  • 24/7 REMOTE MONITORING of ALL your IT systems, including local, cloud-based and remote devices
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Cloud services and solutions.

Keeping your business agile, secure and productive.

As an established Microsoft Partner, we supply, configure and support the Microsoft 365 Business suite of apps and services.

We also specialise in the implementation of Microsoft Teams, a suite of collaboration apps that allow our clients to seamlessly work together between the office, the home, or any other locations. Microsoft Teams includes Video messaging and conferencing, IP telephony and instant messaging.

Lastly, we also supply a full range of other Cloud services, including Microsoft AzureAmazon Web Services (AWS), data backup/archiving, Adobe Creative Cloud and more!

Cloud Computing services in London and Essex

Cyber Security services and solutions.

IT Support and Security should always go hand-in-hand.

Your Cyber Security is our TOP priority. Our in-house experts provide and maintain an advanced range of Cyber Security solutions that will ensure your technology remains safe and secure, no matter where your staff are working.

Our highly rated services and solutions include:

  • Advanced email security – protecting your staff from viruses, phishing emails, viruses and more
  • Anti-virus and Malware protection – we provide the latest security suites for ALL devices used in the office or remotely and we will keep them all updated with the latest virus definitions at all times
  • Firewall appliance management – we will manage and maintain your existing firewall appliances and we also supply and install the latest Firewall security devices
  • Cyber Essentials certifications – annual audit and certification services and awareness training to keep your staff and your data safe, secure and compliant
  • Security auditing and testing – including network penetration testing, spoof email phishing tests for your staff and vulnerability audits

Plus, MUCH more!

Cyber Security Services and IT Support in London and Essex

Daily maintenance, updates, patching and monitoring.

Technical support is not about reactively fixing problems as much as it used to be.

This is because over time, business technology has become far more reliable and things just don’t go wrong as much as they used to!  

We still provide fast and effective technical support to your staff, but today, most of our time is dedicated to proactively monitoring, maintaining, and continuously improving your IT systems and security.

Our goal is to ensure that your entire workforce can always work efficiently and securely, no matter where they are working from.

Our daily tasks include:

  • System and security updates and patching – We will keep your IT running safe and smooth by eliminating any potential points of failure and mitigating any Cyber Security threats.
  • Proactive network monitoring – We will monitor ALL elements of your IT systems and network (including any remote user devices) and fix most problems before you know they exist!
  • Continuous improvement – Our in-house consultants will work closely with you to ensure that your IT remains agile, secure and aligned to your business goals.

Plus MUCH more!

IT Consultancy and on-demand expert advice.

When you switch to Ohso Technical, you will have instant access to our amazing team of consultants and project managers who are here to keep your IT agile and aligned with your business goals.

Our IT Consultants are on-hand to provide expert advice whenever you need it, but their primary role is to provide a pro-active IT Strategy consultancy service throughout the year to ensure that you:

  • a) Fully utilise your existing technology and
  • b) Invest in the correct technology solutions that are required to support your hybrid workplace and deliver your business strategy
  • c) Improve planning for future projects and resources by linking your Business objectives with your IT investment through an IT strategy roadmap
  • d) Facilitate IT investment discussions with the rest of leadership for the upcoming financial year

 

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IT Strategy Roadmap. 

Our London and Essex based IT consultants will create an IT Strategy Roadmap that defines how technology will support your business strategy, solve your organisations challenges and drive your growth.

Creating an IT Strategy Roadmap is essential for keeping your ongoing IT investment in line with achieving your business goals. The primary functions of an IT Strategy Roadmap will help you to:

  • Understand what IT Solutions are required to support your business strategy and how it will be delivered to your internal departments
  • Improve planning for future projects and resources by linking your Business objectives with your IT investment
  • Facilitate IT investment discussions with the rest of leadership for the upcoming financial year
IT Strategy Roadmap - IT Consultancy London and Essex

We will fully manage the transition from your old IT Support Company.

Our amazing team will take FULL control of your IT operations from day one, including your office-based systems and any devices used by remote and hybrid workers. 

We will oversee the full-service transition of service and obtain any administrative details that are required to support your IT Infrastructure DIRECTLY from your previous IT Vendor, leaving you to focus on other business activities.

It’s all part of our amazing service!

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Why switch to Ohso Technical?

Here’s five amazing reasons:

  1. We have over 20 years’ experience (and counting)
  2. We recently won the 2021 best business award for best customer focus.
  3. We provide IT Support in London and Essex, with offices based in Highams Park (London) and Chelmsford (Essex).
  4. We provide INSTANT technical support for your entire team, including office based staff, plus remote and hybrid workers.
  5. You’ll have a dedicated Customer Success Manager (CAM) that you can contact at ANY time. They are also responsible for ensuring you receive a consistently high standard of customer care.
Award winning it support London

Switch to us in 3 EASY steps!

We’re partnered and certified by many of the industry’s leading brands.  

Managed IT Support London 3cx Partner eset partner Managed IT Support London

Frequently Asked Questions.

Below is a small sample of questions that we get frequently asked about our about our amazing IT Support service. If you have any further questions, then call 020 3963 5533 and speak to a friendly member of our team today

All support calls are answered within 3-rings by a friendly member of our amazing help desk team. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.

Our help desk team will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.

We provide telephone and remote support for businesses with office-based staff, employees that work from home, on the move, or any other remote location that they choose to work from!

Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!

Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.

In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!

Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve the more challenging and complex IT issues.

In this instance, your issue will be escalated to a 3rd line support technician, who will endeavor to resolve the technical support issue as quickly and efficiently as possible.  In addition:

  • You will be provided with a new ticket number
  • You can check the status of your open issue through our online customer help desk portal
  • A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically

Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.

YES. Administrative changes are included as part of our fully managed IT support London and Essex service.

Examples of administrative changes include:

  • Creating new user accounts
  • Creating new email addresses
  • Permission and privilege changes
  • Firewall rules and configuration changes
  • User account password resets

We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.

  • For Business-critical issues – We will endeavor to have an engineer onsite within the hour
  • For non-business critical issues – We will endeavor to have an engineer onsite within the same day

Every new Ohso Technical client is assigned a Customer Success Manger (or CSM).  The role of your Customer Success Manager is as follows:

  • Ensure you receive the highest standard of customer care
  • Ensure that your ongoing IT investment is aligned to your business strategy and achieving your business goals.
  • Be your main point of contact to discuss any immediate or long-term IT issues or requirements
  • Provide a single point of escalation for any concerns you have about our customer service levels

You’ll be able to contact your Customer Success Manager DIRECTLY at any time using the contact details that will be provided in your company welcome pack during the on-boarding process.

Our standard IT support service is based on a standard 12 month contract. The first month of your service contract is subject to one week’s notice, which is then extended to 3 months thereafter.

We never try to tie you into a lengthy service agreement, but we’re happy to provide discounted rates for Clients that prefer to sign a longer-term IT support Services contract.

We will be more than happy to provide you with references from our London and Essex based clients  upon request!

Contact us for amazing IT Support in London and Essex!

Call 020 3963 5533 and speak directly with a friendly and helpful member of our team about your IT Services requirements. Alternatively, provide us with more information in the online contact form below and a member of our team will respond to you soon!

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