ONE trusted partner for ALL of your technology requirements.

Our award winning service includes:

  • INSTANT technical support – for all your of staff, no matter where they are working from.
  • Advanced Cyber Security solutions – sourced, installed and maintained by our in-house experts.
  • Scalable Cloud services – including Microsoft 365, Amazon Web Services, Teams & More.
  • Pro-active monitoring and maintenance – scheduled updates & patching and pro-active systems monitoring.
  • Technical Consultancy – keeping your IT agile and in-line with the demands of your hybrid workforce.
  • In-house Project Management – cloud adoption, server upgrades, hybrid workplace transition & more.

Technical Support & Pro-active monitoring.

We provide instant on-demand telephone and remote Technical support and Pro-active 24/7/365 network monitoring for businesses that operate a hybrid workforce model, with staff that split their working week between the office, from home or any other location.

Our London-based team of Microsoft and Apple certified professionals have over 20 years’ experience in providing best in class technical support to small and medium sized businesses of all types and sizes, from start-up companies with 5 users to multifaceted organisations with 100+ staff.

In addition, our cutting-edge remote monitoring tools allow us to closely monitor and proactively fix ALL elements of your IT, from the servers in your office to laptops used by remote workers.

Fully Managed IT Support London - Hybrid Workforce Graph.

Cyber Security services & solutions.

Your Cyber Security is our TOP priority. That is why we supply and support a full portfolio of Cyber Security Services and solutions to you from day one.

Our industry leading Cyber Security services and solutions include Advanced Email protection, Anti-virus and malware protection, Firewall appliance implementation and monitoring, penetration testing and more.

Cyber Security goes hand in hand with our ongoing maintenance services. We’ll proactively install the latest system security updates and patches in the background to ensure that your network and your staff are safe, secure and always protected.

Lastly, our Cyber Security experts also provide fully managed Cyber Essentials certification services and in-house Cyber Security awareness training.

Cyber Security Graph - IT Support For London Business

Cloud Services & Solutions.

We provide a complete suite of Cloud services and solutions that will ensure your workforce remains agile and can work together effectively and securely, no matter where they are located.

As a long-standing Microsoft Partner, we supply configure and maintain the Microsoft 365 suite of apps and services, which are fully scalable to your requirements.

We also specialise in the implementation of Microsoft Teams, a suite of collaboration apps that allow your staff to seamlessly work together between the office, the home, or any other locations. Microsoft Teams includes Video messaging, video conferencing, VoIP telephony and instant messaging.

Lastly, we also supply a full range of other Cloud services, including Amazon Web Services, Azure, Adobe Creative Cloud and MANY more.

Cloud Computing Services Graph on IT Support London page

Switch to us in 3 EASY steps!

We’re partnered and certified by many of the industry’s leading brands.  

Microsoft Partner Managed IT Support London Managed IT Support London 3cx Partner FSB Partner Managed IT Support London Apple Mac Managed IT Support London eset partner Managed IT Support London

Frequently Asked Questions.

Below is a small sample of questions that we get frequently asked about our about our amazing Business IT Support service! If you have any further questions, then call 020 3963 5533 and speak to a friendly member of our team today!

 

All support calls are answered within 3-rings by a friendly and helpful member of our help desk team that work from our IT Support London and Chelmsford offices. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.

Our help desk team will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.

We provide telephone and remote IT support for businesses with office-based staff, employees that work from home, on the move, or any other remote location they choose to work from.

Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!

Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.

In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!

Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve the more challenging and complex IT issues.

In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavor to resolve the technical support issue as quickly and efficiently as possible.  In addition:

  • You will be provided with a new ticket number
  • You can check the status of your open issue through our online customer help desk portal
  • A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically

Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.

YES. Administrative changes are included as part of our fully managed Business IT support service.

Examples of administrative changes include:

  • Creating new user accounts
  • Creating new email addresses
  • Permission and privilege changes
  • Firewall rules and configuration changes
  • User account password resets

We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.

  • For Business-critical issues – We will endeavor to have an engineer onsite within the hour
  • For non-business critical issues – We will endeavor to have an engineer onsite within the same day

Every new Ohso Technical client is assigned a Customer Success Manger (or CSM).  The role of your Customer Success Manager is as follows:

  • Ensure you receive the highest standard of customer care
  • Ensure that your ongoing IT investment is aligned to your business strategy and achieving your business goals.
  • Be your main point of contact to discuss any immediate or long-term IT issues or requirements
  • Provide a single point of escalation for any concerns you have about our customer service levels

You’ll be able to contact your Customer Success Manager DIRECTLY at any time using the contact details that will be provided in your company welcome pack during the on-boarding process.

Our standard IT support service is based on a standard 12 month contract. The first month of your IT support service contract is subject to one week’s notice, which is then extended to 3 months thereafter.

We never try to tie you into a lengthy service agreement, but we’re happy to provide discounted rates for Clients that prefer to sign a longer-term IT Service contract.

We will be more than happy to provide you with client references upon request!

Get a no-obligation quote for our award winning service TODAY.

Ohso Technical is the 2021 Best Business Awards Winner for Best Customer Focus. This award was achieved by adapting our entire service proposition around the needs of our clients by helping them make a smooth transition to a hybrid workplace model.  

Choose your preferred contact option below and get your no-obligation quote for award winning IT Support today!