Our services will add value to your business by keeping your IT agile, reliable and secure at ALL times. Watch this short video to find out more.

 

 

WHY CHOOSE OHSO TECHNICAL?

  • OVER 20 YEARS’ EXPERIENCE – Our in-house team has over two decades experience providing best in class IT services and solutions.
  • AWARD WINNING SERVICE – Ohso Technical won the 2021 Best Business Award for the category of Best Customer Focus.
  • WE ARE LOCAL – We have offices based in London & Essex and our staff are located throughout both regions.
  • WE ARE ACCREDITED – We are a Microsoft Certified Partner, an Apple Specialist and Cyber Essentials Plus certified (plus many more!)
  • WE ARE FAST – We provide INSTANT telephone & remote helpdesk support and one-hour onsite business critical support when needed.
  • WE ARE PROACTIVE – Our fully managed service includes 24/7 systems monitoring and maintenance, updates and patching.
  • WE ARE AFFORDABLE – We offer a competitively priced fixed-fee service and rolling contracts (with no nasty small print!)

IT Support Services & Proactive Monitoring.

Day-to-day IT support. 

We provide INSTANT on-demand telephone, remote and onsite technical support for businesses that have returned to the office full-time or have encouraged hybrid working. Our support team has over 20 years’ experience in providing best in class managed IT support services to businesses of all types and sizes, from start-up companies with 5 users to multifaceted organisations with 100+ staff.

Proactive monitoring and maintenance. 

Our cutting-edge 24/7/365 remote monitoring tools allow us to proactively monitor and fix ALL elements of your IT, from the servers in the office to laptops on the move!

Managed IT Support - hybrid workplace services

Your Cyber Security is our TOP priority.

Cyber Security services and solutions.

We provide advanced email protection, anti-virus and malware protection, risk assessment services, penetration testing and MANY more Cyber Security solutions. We also proactively install the latest security updates and patches in the background to ensure your systems remain safe, secure and always protected.

Certifications and training. 

Our Cyber Security experts also provide fully managed Cyber Essentials certification services and Cyber Security staff awareness training, ensuring that your business remains compliant and vigilant against the latest cyber threats.

Cyber Security Graph for Managed IT Support services in London

Cloud Services & Solutions.

Microsoft 365 Business.

We supply and maintain the Microsoft 365 suite of apps and services, including the implementation of Microsoft Teams, which allows your staff to work together seamlessly between the office, the home, or any other locations through video messaging and conferencing, IP telephony and instant messaging.

Other Cloud services. 

We also supply and maintain a full range of other Cloud services, including Amazon Web Services, Azure, Adobe Creative Cloud and MANY more Cloud solutions that will ensure your team remains agile and can work together effectively and securely.

Cloud Computing Services Graph on Managed IT Support homepage.

Award winning customer service.

In October 2021, Ohso Technical won the Best Business Awards category for Best Customer Focus.

Why did we win this award?
  • Our entire service proposition is built around the needs of our clients
  • Our operating hours have been extended to 7:00am to 6:30pm
  • Our service includes a FREE IT audit and annual IT strategy review
  • All calls are directly answered within 3 rings by a helpdesk engineer
IT Support services Awards - homepage

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Get a no-obligation quote for award winning IT Support services TODAY.

We’re partnered and certified by many of the industry’s leading brands.

Microsoft Partner Managed IT Support London Managed IT Support London 3cx Partner FSB Partner Managed IT Support London Apple Mac Managed IT Support London eset partner Managed IT Support London

Frequently Asked Questions.

Below is a small sample of questions that we get asked about our about our amazing managed IT Support services. If you have any further questions, then call 020 3963 5533 and speak to a friendly member of our team today!

 

All support calls are answered within 3-rings by a friendly and helpful member of our help desk team that work at our London and Chelmsford offices. All of our help desk engineers are experienced Microsoft and/or Apple certified professional support technicians.

We will provide your staff with on-demand first to third line technical support from Monday to Friday, 7:00am to 6:30pm.

We provide telephone and remote IT support for businesses with office-based staff or employees that work between the office and other remote locations, such as the home or the coffee shop!

Our help desk team uses the latest highly secure remote connectivity and monitoring software, which allows us to securely connect to any device at any location within seconds!

Every member of our help desk team is trained to provide INSTANT telephone and remote technical support.

In addition, 80%+ of all reported issues are resolved within a single phone call. Rest assured knowing that we will always endeavour to resolve your IT issues as quickly and efficiently as possible!

Not all technical support issues can be fixed immediately and sometimes we will need more time to resolve more challenging and complex IT issues.

In this instance, your issue will be escalated to a 3rd line IT support technician, who will endeavour to resolve the technical support issue as quickly and efficiently as possible.  In addition:

  • You will be provided with a new ticket number
  • You can check the status of your open issue through our online customer help desk portal
  • A member of the 3rd line technical support team will update the ticket details and contact you to report our progress periodically

Our customer support inbox is checked throughout the day by our help desk team. When a new support request email is received, a support ticket is automatically created and assigned to our help desk team who will contact you within 10 minutes. You will also receive an email with your ticket reference number.

YES. Administrative changes are included with our fully managed IT support service.

Examples of administrative changes include:

  • Creating new user accounts
  • Creating new email addresses
  • Permission and privilege changes
  • Firewall rules and configuration changes
  • User account password resets

We provide a reactive onsite field technician support service in the rare instance where a technical support issue cannot be resolved remotely at your office address.

  • For Business-critical issues – We will endeavor to have an engineer onsite within the hour
  • For non-business critical issues – We will endeavor to have an engineer onsite within the same day

Every new Ohso Technical client is assigned a Customer Success Manger (or CSM).  The role of your Customer Success Manager is as follows:

  • Ensure you receive the highest standard of customer care
  • Ensure that your ongoing IT investment is aligned to your business strategy and achieving your business goals.
  • Be your main point of contact to discuss any immediate or long-term IT issues or requirements
  • Provide a single point of escalation for any concerns you have about our customer service levels

You’ll be able to contact your Customer Success Manager DIRECTLY at any time using the contact details that will be provided in your company welcome pack during the on-boarding process.

Our managed IT support service is based on a standard 12 month contract. The first month of your contract is subject to one week’s notice, which is then extended to 3 months notice thereafter.

We never try to tie you into a lengthy service agreement, but we’re happy to provide discounted rates for clients that prefer to sign a longer-term IT Service contract.

We will be more than happy to provide you with client references upon request!